Tuition Classification Coordinator

In addition to core tuition classification responsibilities, this position provides broader support to the Registrar's Office, backing up department operations and student records functions as needed. The Coordinator is also cross-trained as a Designated School Official (DSO), supporting FRCC's SEVP compliance obligations and assisting F-1 visa students with the I-20 process. Success in this role requires sound judgment, attention to regulatory detail, and a commitment to FRCC's core values of Inclusivity, Community, Innovation, and Integrity in every student and stakeholder interaction.

This position is based at the Larimer Campus and requires a strong on-campus presence, with some remote work available. It includes periodic travel to all three FRCC campuses, with occasional evening and weekend hours required to support various activities and ensure seamless operations.

Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

Duties & Responsibilities:

Tuition Classification

• Serves as FRCC’s “registering authority and subject matter expert for tuition classification under Colorado statute (CRS 23-7-101-105), ensuring decisions and processes comply with state, federal and institutional policies.
• Stays abreast of federal and state legislative developments affecting residency determinations, recommending and implementing procedural updates to maintain compliance and consistency.
• Advises students on residency requirements, classification options, and pathways to eligibility, taking a student-centered approach that seeks qualifying approval wherever possible.
• Reviews residency forms for completeness and eligibility, follows up on missing documentation, communicates determination outcomes, and maintains an and maintains an organized tracking system for incoming, pending, and completed residency submissions. Develops accurate and timely updates to monthly departmental statistics and tracking reports.
• Accesses, updates, and stores student records in the Banner Student Information System and Banner Document Management system (BDM), ensuring accuracy, data integrity, and confidentiality
• Identifies and escalates complex or potential-denial cases to the Associate Registrar per second-level review procedures; accesses and updates student records in Banner with accuracy, integrity, and confidentiality; stores documentation in BDM per records retention policy.
• Maintains written procedures and communication templates, recommending improvements to forms, website content, and processes to increase efficiency and cross-departmental collaboration.
• Represents FRCC on residency and records related committees through FRCC, CCCS, RMACRAO and CDHE.
• Processes and maintains records in accordance with the CCCS Records Retention Plan, the State of Colorado's State Records Management Manual, and institutional and regulatory guidelines."

Customer Services and Communication

• Deliver high-quality customer service to students, faculty, and staff by resolving issues, interpreting policies, and providing clear guidance on residency requirements, tuition classification, and related processes through in-person, virtual, email, and phone interactions.
• Manages appointment availability in Navigate for timely virtual advising and manages the Residency@ email account as a central point of contact for residency-related communications.
• Reviews and aligns college communications and resources for accuracy and consistency.
• Facilitates training for college stakeholders on tuition classification fundamentals and attends outreach or education events as requested upon availability.
• Partners with internal departments to resolve conflicts, coordinate process changes, and develop solutions affecting residency determinations, tuition classification, and student services.

Register Department and Division Support

• Provides broader support across Registrar’s Office processes, documentation, workflows, and initiatives, including backup coverage to ensure continuity of operations.
• Delivers high-quality, support to students, faculty, and staff on student records, procedures, and policy across all communication channels. Ensuring compliance with the Family Educational Rights and Privacy Act (FERPA) along with institutional policies related to student records and privacy
• Participates in departmental and divisional committees as requested, and supports college events and activities advancing student support, enrollment and retention
• Research and resolve issues, responding to inquiries promptly and professionally across multiple channels, including email, phone, ticketing system, and forms.

International Student Support (DSO)

• Provides broader support across Registrar’s Office processes, documentation, workflows, and initiatives, including backup coverage to ensure continuity of operations.
• Delivers high-quality, support to students, faculty, and staff on student records, procedures, and policy across all communication channels. Ensuring compliance with the Family Educational Rights and Privacy Act (FERPA) along with institutional policies related to student records and privacy
• Participates in departmental and divisional committees as requested, and supports college events and activities advancing student support, enrollment and retention
• Research and resolve issues, responding to inquiries promptly and professionally across multiple channels, including email, phone, ticketing system, and forms.

Competencies/KSAs:

Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.

Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do.

Data Usage: Looks at the data within the department, paying particular attention to what the data shows about the department's performance and student impact. Works with the next level supervisor to brainstorm changes that can be implemented to improve a program or service that the department provides.

Cultural Self-Awareness: Willing to examine own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve students.

Cultural Competence: Recognize the need to become knowledgeable about the ways to communicate and support students of other backgrounds. Change approach to reflect the new learning.

Equity Mindedness: Learn to view department operations through an equity lens. Be willing to call attention to processes that lead to inequity in serving students. Understand the College's equity goals and how your role supports FRCC's ability to achieve those goals.

Operational Planning: Have an understanding and knowledge of the college's various strategic plans and understand how your work supports each of them. Understand the department's expectations to find proactive ways to support the goals of the department.

Leading from the Middle: Lead from your position by not only closely examining your responsibilities for the department, but in bringing forward ideas to your supervisor the college should consider to be more student centered.

Team Building: Participate in team-building exercises and strive to build positive and collaborative relationships with colleagues both within the department and in other departments within the college.

Collaboration: Willingness to work with colleagues across departments to further student engagement.

Minimum Qualifications:

• Associate's degree and four years of experience in data management, records administration, or compliance-related work, including experience interpreting and explaining complex policies or regulations to others;

OR

• Bachelor's degree and two years of experience in data management or records administration.
• Must be a US Citizen or Permanent Resident as required by federal regulations to be a Designated School Official (DSO).