Transcript Coordinator

The Enrollment Management division at CU Boulder invites applications for a Transcript Coordinator! 

 

The Transcript Coordinator exists to provide the Enrollment and Records Services (ERS) unit within the Office of the Registrar with consistent and professional representation to clients, both internal and external, and support for all programs and services in the ERS area. It acts as the lead for the training and delegation of key records services such as transcripts, grade replacement, and National Student Clearinghouse (NSC) error reporting. Responsible for ensuring successful operation and delivery of transcripts in the vended software. This position assists the Systems and Data team with testing and troubleshooting, updates, and functionality in Campus Solutions. It maintains and updates the transcript storefront with the vendor and related communication for the Office of the Registrar's webpage and eMemos. It is responsible for training new team members on transcripts and other records services; and reviews business processes for improvement, including how transcripts are delivered and priced. Critical thinking, assessment of data and collaboration with internal and external constituents is required. This individual provides superlative and inclusive customer service and skilled support to students, parents, alumni, staff, faculty and the public regarding transcript, withdrawal, leave of absence, and other records-related procedures and policies. The Transcript Coordinator has a strong command of Boulder campus administrative and academic offices, as well as the breadth of services offered and stakeholders served by the Office of the Registrar.