College Registrar

Who You Are

As the College Registrar, you serve in a key leadership role playing a critical part in shaping the academic experience of every student. You will be responsible for managing all facets of student records, enrollment, registration, and the progression and conferral of degrees. Your role will ensure strict compliance with institutional policies, state and federal regulations, and accreditation standards, while driving a culture of innovation, accountability, and collaboration. Navigating a complex system of colleges, you will leverage your organizational expertise to streamline operations and actively contribute to the institution's overarching goals of enhancing student success, improving retention, and fueling enrollment growth.

This position does have the opportunity to work remotely occasionally but does require a strong on-campus presence and will need to travel to all three FRCC campuses.

SELECTION PROCESS: Position will remain open until filled with a priority deadline of April 13, 2025. This posting may be used to fill multiple or similar positions.

Primary Duties

Leadership and Strategic Direction

• Provide strategic leadership for the Registrar's Office, cultivating a culture of continuous improvement and excellence in service.
• Build and strengthen partnerships with academic, administrative, and enrollment management and student success teams to advance institutional goals and student success.
• Supervise, mentor, and support staff, fostering a high-performing team environment that prioritizes equity, innovation, and collaboration.
• Collaborate with system-wide colleagues to align goals, share best practices, and drive consistent retention strategies.

Collaboration and Process Improvement

• Lead cross-functional teams to improve processes, streamline workflows, and enhance the student experience.
• Work closely with faculty, advisors, IT, and other key stakeholders to align academic and administrative processes with student success initiatives.
• Promote a culture of innovation by proactively identifying opportunities for system-wide improvements.
• Represent the Registrar’s Office in system-level committees and initiatives to align policies and support institutional goals.

Strategic Communication

• Serve as the primary institutional authority on policies and procedures related to student records and registration, ensuring consistent and clear communication across the college and system.
• Act as a liaison between academic and administrative departments to ensure alignment and transparency in processes and decision-making.
• Clearly communicate complex policies and technical processes to internal and external stakeholders, including students, faculty, and staff, in a concise and accessible manner.
• Provide training and resources to faculty, staff, and students to enhance their understanding of registration, records, and scheduling processes.

Accountability and Reporting

• Deliver timely and accurate data and reports to internal and external stakeholders to support informed decision-making and accountability.
• Regularly monitor and evaluate the effectiveness of the Registrar's Office operations, setting measurable goals and tracking progress.
• Promote transparency and accountability in all processes to build trust among students, faculty, and staff.

Registration, Technology and Systems Management

• Manage student registration processes, ensuring smooth planning, troubleshooting, and continuous enhancement of the registration experience.
• Work closely with the Academic services and operations departments to maintain the academic course schedule, ensuring accuracy and alignment with the institution’s priorities.
• Analyze data and trends to recommend improvements that support enrollment growth and student progression.
• Lead the administration of Ellucian Banner and related systems, ensuring optimal functionality and seamless integration with other platforms.
• Collaborate with IT and stakeholders to implement system upgrades, troubleshoot issues, and improve efficiency.
• Utilize technology to enhance workflows, improve the student and staff experience, and ensure data integrity.

Supervision

• Supervise the Associate Registrars and their teams, setting clear expectations and fostering a supportive team culture.
• Drive efficiency and high-quality service delivery through effective accountability structures and professional development.

Records Management and Compliance

• Manage the maintenance, security, and integrity of student academic records, ensuring compliance with FERPA, accreditation standards, and other applicable regulations.
• Develop, implement, and enforce policies and procedures related to student records, registration, transcripts, and degree audits.
• Ensure accurate reporting of student data to internal stakeholders and external agencies, including state and federal entities.

Required Competencies

• Diversity, Equity and Inclusion: Champions equity through reducing or eliminating barriers within departmental practices, policies and processes. Uses an equity lens to guide decisions.
• Commitment to Values: Demonstrates leadership and collaborative behaviors and actions that support FRCC values. Promotes an environment where equity creates opportunities for all students to achieve their educational goals. 
• Student Success Focus: Demonstrates behaviors and actions that support a student-first culture.
• Change Catalyst: Ability to encourage others to seek opportunities for different and innovative approaches when addressing problems and opportunities. 
• Strategic Planning: Develops a vision for the future and creates a culture in which long-range goals can be achieved. Ensures that contributions to the strategic plan are rooted in equity-mindedness and student success. 
• Leadership: Ability to influence others to perform their jobs effectively and to be responsible for making decisions.   
• Consensus Building: Ability to bring about group solidarity to achieve goals.  
• Communication: Communicates effectively with individuals with different backgrounds; ability to communicate in a way that is consistent, competent, persuasive and confident while choosing words carefully and articulates expectations clearly.
• Team Building: Ability to convince a group of people to work towards a goal.  
• Motivation: Ability to inspire oneself and others to reach goals and/or perform to the best of their ability.
• Dynamic Mindset: Focus on building resilience in employees, promote innovation and creativity, and foster a commitment to professional growth. 
• Collaboration: Willingness to work with colleagues across departments, specifically when job processes are integrated to strategically focus on ways to improve efficiency and effectiveness for students. 
• Data Analysis: Uses data as a key component to assess performance towards goals supporting student success; uses data to determine current trends and issues and predict future impacts to the students and/or college. Plans for the future. 
• Relationship Building: Outstanding interpersonal skills with the ability to establish positive and respectful working relationships with students, staff, and faculty. 
• Coaching & Mentoring: Coaches and/or mentors direct reports and emerging leaders within the college. Willingness to share personal experience to guide their growth; seeks coaching to continue own personal growth. 
• Evaluation for Improvement: Reviews evaluations of programs and services and seeks ways to improve performance where data reveals that achievement is not on track.  Implements changes and reassess; willingness to phase out programs and services that are not relevant to current and future needs. 

Qualifications

Required Education/Training & Work Experience:

• Bachelor’s degree
• A minimum of 7 years of progressive leadership experience in a Registrar’s Office or related field, preferably in a system of colleges.
• Expertise in Ellucian Banner or similar student information systems, with a proven track record of implementing system improvements.
• Strong understanding of FERPA, accreditation requirements, and other regulations impacting student records.
• Demonstrated ability to lead and inspire a team, fostering a culture of collaboration, innovation, and accountability.
• Excellent analytical, organizational, and problem-solving skills, with the ability to manage complex projects and prioritize competing demands.
• Strong communication and interpersonal skills, with a commitment to equity and inclusion.